Plain-English summary#
In Foodops, orders and register sessions are closed separately — each has its own "closed". An order that is paid and closed shows Closed in the Sales Orders tab; there's nothing more to do on it. The register session it belongs to stays open so the cashier can serve the next customer. "Pay & Close" in the payment window closes one order; "Close Register" at the end of the shift closes the session. Seeing Closed (paid) orders in a session that's still Open is completely normal — nothing needs fixing. (An order is Closed once it is paid and closed; a session is Closed only after end-of-shift Close Register and approval.)
When you'd use this#
- A cashier sees a paid order in Session Details and wonders whether they need to do something else to "finish" it
- Someone asks "the order is paid but the register is still open — is something wrong?"
- Training — showing new cashiers that Pay & Close in the cash payment window does NOT close the till
- An order shows an unexpected status in the Sales Orders tab after payment and you want to know what state it's really in
Key concepts#
- Pay & Close — one of the buttons in the payment panel next to the order (the others include Pay, Pay Part, Credit & Close and Close Order). Records the payment and closes the order in one step. Applies to that order only — it doesn't close the register session.
- Pay: records the payment but doesn't close the order.
- Close Order: shown on an order that is fully paid but not yet closed, for example after a plain Pay. Tap it to close the order.
- Order status: Closed (in the Sales Orders tab) — the order is fully paid and closed. Nothing more to do. ("Paid" is shown in the payment section; it's not the order's status.) An order also closes by itself when it is paid after, or reaches, its final service state (dine-in Served, takeaway Picked, delivery Delivered).
- Order status: Open — the order is in progress (items added, kitchen ticket sent, part or no payment yet).
- Session close — the end-of-shift step where you count cash and get the variance. Done with Close Register in Session Details. It moves the session to Pending Close, not straight to Closed — a supervisor then approves it (Approve Close) to make it Closed and free the register for the next session. It can't be done while orders are still open: every order in the session must be closed or cancelled first.
- Session status: Open / Pending Close / Closed — Open = register active, new orders can be taken (a session stays Open even when all its orders are Closed). Pending Close = the cashier ran Close Register and counted cash; waiting for supervisor approval; the register can't be reused yet. Closed = approved and final; the register is free for the next shift.
Common questions#
Q: An order shows "Closed" in the Sales Orders tab of Session Details but the register session is still Open. Do I need to do anything? A: No — that's normal. "Closed" in the Sales Orders tab means the order is fully paid and closed. The register stays open until you close it at the end of the shift with Close Register. A session with lots of Closed orders and an Open status is the everyday state.
Q: Is there a separate "close order" button I'm supposed to tap after Pay & Close? A: After Pay & Close there's nothing more to do. If you used plain Pay instead, the order stays open until you tap Close Order. The receipt window that appears after Pay & Close is just for you — print or email the receipt and dismiss it. The ticket clears by itself, ready for the next customer.
Q: What if I accidentally close the payment window before tapping Pay & Close? A: The order stays Open. Go to Session Details → Sales Orders tab, tap the Reference link to get back to the ticket, and take the payment again. If the customer has already left, check whether a receipt was produced before you do anything.
Q: Can I close the register while there are still Open orders in the session? A: No. Close Register is refused ("Please close all orders before closing register") until every order in the session is closed or cancelled, so finish or cancel them first. It is also refused while sales are on hold or still posting, and, if your outlet uses the Discard bin, while entries in it are waiting for review.
Q: An order shows Closed in the Sales Orders tab but the cashier says the customer didn't pay. What do I check? A: Look in the Receipts tab for the payment method and time. If there's a cash receipt, the payment was recorded — the cashier took cash and the drawer should show it. If there's no receipt, the status may be out of date; refresh the page.