Plain-English summary#
A session handover is when one cashier passes an open register to another mid-shift, without closing the session or counting the cash. The outgoing cashier stops using the till and the incoming cashier carries on where they left off. It works by moving the session's lock: tapping Join on an open session makes the incoming cashier the one who holds it. The session still remembers who opened it — that never changes.
Whoever currently holds the session is the person new activity is linked to. The moment of the handover itself isn't recorded as a separate event.
When you'd use this#
- Shift change in a busy restaurant, where closing and reopening the register would interrupt service
- A supervisor takes over a register briefly for a tricky transaction, then hands it back
- A cashier takes a short break and a colleague covers
- A staff change where a mid-shift cash count isn't needed
Key concepts#
- Handover — moving an open session from one cashier to another. No till count, no session close; it's still the same session.
- Join — the Counter-screen button that takes over an open session for the current cashier. The usual way to hand over.
- Locked by — the cashier who currently holds the session. The Open Sessions picker shows who holds each session and whether it's locked.
- Handover tab — a tab in the Session Details window titled "Cash Reconciliation & Handover".
- Audit log — the organisation's general audit log (logins, changes, role changes).
Common questions#
Q: Does the outgoing cashier have to do anything to start a handover? A: No. They just step away from the till, and the incoming cashier taps Join on the Counter screen. If both are there and want a formal handover record, the outgoing cashier can also use Add Shift Handover in Session Details before stepping away.
Q: Can a handover be undone? A: There's nothing to undo except who holds the session. If the wrong person joined by mistake, the right cashier just taps Join on the same session to take it back.
Q: What happens if two cashiers try to join the same session at the same moment? A: Both joins go through, and the session ends up with whichever cashier joined last. Foodops doesn't refuse a join just because someone else already holds the session.
Q: Does a handover affect cash reconciliation at close? A: No — joining only changes who holds the session. It doesn't touch the Opening Balance, balances or counts. Orders taken before and after the handover all count towards the same session, so the variance at close covers the whole shift, however many cashiers held the register.
Q: How do I see every cashier who touched a session? A: You can't see the full history. The session shows who opened it and who holds it now; it doesn't keep a list of everyone who joined in between. The closest thing is the reconciliation shift card, which records who did each cash reconciliation.