Outlets

Plain-English summary#

Outlets are your restaurant locations — each with its own registers, kitchens, floor/table layout, service toggles (dine-in, delivery, takeout), online-ordering switch, bank details, opening hours, logo and payment QR. An organisation can have several outlets; they share master data (items, customers, suppliers) but run their own sessions and stock. In the admin backoffice the Outlets page shows one tab per outlet, and each tab shows the outlet's details plus its Registers, Kitchens, Services, Floor layout and Bank details sections. An outlet with active registers can't be deleted.

When you'd use this#

• Opening a new branch — create the outlet, add registers, kitchens and tables, switch on services
• Managing per-outlet settings: opening hours, default warehouse, logo, payment QR, managers
• Turning delivery/takeout/online ordering on or off per location
• Multi-site reporting — reports can be grouped by outlet

How to access#

• Admin backoffice: Settings → Outlets group → Outlets — page "Outlets" ("Manage your physical and virtual outlets.").

Walkthrough#

Creating / editing an outlet#

1. Settings → Outlets → Add outlet (when you have none yet: "Add your first outlet to start taking orders.").
2. The form collects: Name, Reference code, Phone, Email, Default warehouse (dropdown), Opens/Closes times, address (Street / City / Postcode), Logo upload and Payment QR upload, plus outlet managers (the users who manage it).
3. Save. You can also remove the logo or QR later.

The outlet detail tab#

Each outlet tab has seven sections:

1. Outlet details — the profile, with Edit and Delete. Delete is disabled while the outlet has active registers ("Outlet has active registers"). If you try anyway you'll see: "Outlet has active registers. Please close and delete all registers before deleting the outlet." The details card also shows an outlet-type badge — "Restaurant" for Foodops outlets.
2. Registers — the outlet's sales registers (create, edit, delete; a register with unclosed sessions blocks deleting the outlet). See Sales Registers.
3. Kitchens — kitchen stations that KOTs are sent to.
4. Services — three toggles: Dine-in ("Enable dine-in orders for this outlet"), Delivery, Takeout. Delivery and Takeout each pick the register that owns that service's orders.
5. Floor layout — floors with a drag-and-drop layout of tables (table templates for quick adds); the QR codes button opens the per-table QR codes for table ordering.
6. Bank details — bank accounts for the outlet, with set-primary and active toggles.
7. Reference number configuration — a "Use Unique Reference Numbers" toggle that switches the outlet from organisation-wide numbering to its own numbering, plus per-outlet prefixes for Invoice, Credit Note, Payment and Quotation documents, a starting number, and a reset action.

Online ordering switch#

The outlet's online orders toggle turns online ordering on or off for that outlet, and counters update straight away.

Key concepts#

• Outlet = location — sessions, registers, kitchens, floors/tables, delivery sectors, bank details and business-day hours all belong to the outlet; items/customers/suppliers are shared across the organisation.
• Service toggles per outlet — dine-in/delivery/takeout are switched on per outlet (this decides which order-type buttons the POS shows); delivery and takeout are tied to a chosen register.
• Delete guard — outlets with active registers can't be deleted; close their sessions and delete the registers first.
• Default warehouse — the stock location the outlet's sales deduct from and deliveries are received into by default.
• Business day — outlet opening hours set the business day used by the Dashboard and reports (late-night trade lands on the right day).
• Logo & payment QR — the outlet logo brands receipts and ordering pages; the payment QR is shown for QR payments. Both can be uploaded by drag-and-drop.

Common questions#

Q: How many outlets can an organisation have? A: You can add multiple outlets; the Outlets page shows one tab per outlet.

Q: Why can't I delete an outlet? A: It still has active registers — close their sessions and delete the registers first.

Q: How do I enable delivery for one branch only? A: Open that outlet's tab → Services → toggle Delivery on, and pick the register that owns delivery orders. Other outlets are unaffected.

Q: What does the register picker under Delivery/Takeout do? A: Those services' orders are tied to a specific register, so their sessions and cash always land in the same place.

Q: How do per-table QR codes work? A: Floor layout → QR codes — lists a QR code for each table, which customers scan to order from the table on the online ordering site.