Plain-English summary#
Foodops has three main order types — Dine-In, Takeout and Delivery — chosen from the Order Type dropdown in the order summary panel when you create an order. The choice matters: each type has its own requirements (dine-in needs a table; delivery needs a named customer and an address), sends the order to a different place (the Dine-in floor plan, the Takeouts list, the Deliveries list), and changes what appears on the KOT, the receipt and reports. Pick the right type up front, because once the order is saved the type can't be changed (the dropdown is disabled on existing orders).
When you'd use this#
- Training a new cashier on starting a counter order — the first choice is the order type.
- Working out why an order didn't appear where you expected (e.g., you expected it on the Dine-in floor plan but it went to Takeouts).
- An outlet setup question — why does the type picker show (or hide) Delivery?
- Explaining a line on a customer's receipt — taxes and service charges can differ by type.
- Reading reports — the Day Summary splits revenue by these three order types.
Key concepts#
- Order type — how an order is fulfilled: Dine-In, Takeout or Delivery. Chosen from the Order Type dropdown when creating an order.
- Different behaviour by type — menu, taxes, kitchen ticket routing and payment timing can all differ by type.
- Set per outlet — which types are available is set for each outlet; types that are switched off are hidden from the picker.
- The kitchen isn't updated retroactively — once a KOT is sent, a type change doesn't update what the kitchen already has.
- Online orders come with a type — orders from online channels arrive with the type already set; the counter doesn't choose it again.
Common questions#
Q: How do I pick the order type? A: When creating a new order, open the Order Type dropdown in the order summary panel and choose Dine - In, Delivery or Takeout. Ideally pick it before adding items — and you must pick it before saving, because it can't be changed once the order exists.
Q: Can I change the order type after adding items? A: Only while the order is still being created (not yet saved) — items already in the cart stay when you switch. Once the order is saved, the Order Type dropdown is disabled and shows "Order type cannot be changed". Get the type right before saving.
Q: Why don't I see the Delivery option in my type picker? A: Either delivery isn't switched on for the outlet, or your account doesn't have permission to create delivery orders. Check Settings → Outlets, or ask a manager. Types that are off are hidden, not greyed out.
Q: Does service charge apply to all order types? A: It's set per order type. Each service fee is linked to the order types it applies to, and a new order picks up the service fees linked to its type automatically. Dine-in is the most common; takeout and delivery often don't have one. The receipt shows the line if it applies. Check Settings → Outlets → Tax & Service Charge for the settings per type.
Q: How does a delivery order's payment work? A: Two ways. (1) Paid in advance — paid when the order is created, so there's no rider cash to track. (2) Cash on delivery — the rider collects cash from the customer and brings it back at the end of the run, and the cashier accepts it in the Delivery Cash tab. Which one you use depends on the outlet's policy.